Refund policy

Dear-Asia Premium is a time-limited digital membership. We do not ship physical goods.

Policy

Premium membership payments are non-refundable, except in the two cases below. This does not affect any mandatory rights you have under applicable consumer protection law.

When access starts

Premium access starts as soon as your payment is confirmed. It lasts for the number of days in your plan.

When we refund

1. Duplicate charge: you were charged more than once for the same order.
2. Our error: your payment went through, but Dear-Asia failed to provide the access you bought because of an error attributable to Dear-Asia.

When we do not refund

• You change your mind after access has started.
• You do not use your access before it expires.
• We suspend your account for breaking the Terms of Use.
• The site works normally, but your device or internet connection does not.

None of this affects your statutory consumer rights.

Deadline

Send your request within 7 days of payment.

How to request a refund

Email dearasia.th@gmail.com with:

• your account email
• your order number
• the payment date
• the reason for the refund, with any evidence

How refunds are paid

• We reply within 3 business days.
• Approved refunds are made through Stripe. For PromptPay payments, Stripe emails you at the address used for the payment and asks for the number of the bank account you paid from; the refund is sent to that account once you reply. If you give a different account, the refund may fail.
• Refunds usually arrive within 5–10 business days, depending on your bank.
• When we refund an order, the Premium access from that order ends.
• If we issued a tax invoice, we will issue a credit note.